Return Policy

All sales are final. We accept returns for exchange for items damaged in transit.

To be eligible for an exchange, please call or email us within 7 days of receiving the damaged item. You will be provided with a Returned Merchandise Authorization (RMA) number and instructions for returning the damaged item. We will only replace items that are damaged in transit.

Sale item
Only regular priced items may be exchanged.

To return your damaged product, you should contact us prior to shipping. You will be responsible for return shipping cost. Shipping costs are non-refundable.

Lost or stolen items
BSR is not responsible for lost or stolen packages confirmed to be delivered to the address entered for the order. BSR can provide tracking information for the customer to investigate

How to ship your item back
To ship your return item(s) please call to provide the following information:

  1. Sales order number or purchase order number
  2. Product number
  3. Serial number
  4. The reason for RMA request

Then package your product and ship to the following address:

BioSciences Research Associates, Inc
767c Concord Ave.
Cambridge, MA 02138
Phone: 617-441-2050